●Calls · last 7 days
All calls.
Every call your agents have made. Filter, search, drill into outcomes. Click any row to open the full call detail.
312
total calls
274 (88%)
picked up
31 (11%)
escalations
3 (1%)
failures
£774
cost
£2.48
avg / call
Time
Agent
Contact
Outcome
Duration
14:32
CSAT
Sarah Linacme.co
score 9 · positive driver: supportretention call
3:42
→
14:28
CSAT
Tom O.globex.io
score 3 · "two open tickets, three weeks no resolution"escalated
4:18
→
14:11
PRE-CALL
Rachel Ngpivot.co
brief delivered · 5 fields capturedready
5:22
→
13:55
CSAT
Mike Costahooli.com
score 8 · positive driver: onboardingok
3:15
→
13:42
SPEED-L
Eliza Wintersnorthwind.com
qualified · meeting booked Tue 11:00meeting
4:02
→
13:30
CSAT
Sam Patelinitech.com
Customer asked not to be called againdnc
0:45
→
13:18
CSAT
Peter Tangglobex.io
score 5 · objection logged: pricingescalated
4:55
→
12:45
SPEED-L
Maria Dawsonstark-industries.com
qualified · not ready · re-engage in 30dok
3:48
→
12:31
CSAT
Olivia Chenacme.co
score 10 · "best onboarding I've had"ok
2:58
→
12:14
CSAT
Niko Anderssonvandelay.com
score 7 · neutral feedback capturedok
3:10
→
11:42
SPEED-L
David Schmidtsoylent.co
missed · voicemail left · retry in 4hmissed
0:32
→
11:18
CSAT
Hannah Brookswonka-industries.com
score 6 · "needs faster turnaround on requests"ok
3:32
→
10:55
CSAT
Yuki Tanakacyberdyne.io
score 9 · positive driver: api responsivenessretention call
3:24
→
10:33
CSAT
Marcus Iliescuquill.co
Low confidence · ambiguous answer · needs reviewreview
4:11
→
10:08
PRE-CALL
James Parkduck-systems.com
brief delivered · prospect cancelled meetingcancelled
4:48
→
09:42
CSAT
Ana Reisgravity-falls.io
score 8 · positive driver: support teamok
2:54
→
09:18
SPEED-L
Liam O'Brientyrell.com
qualified · meeting booked Wed 14:30meeting
3:51
→
08:55
CSAT
Wesley Vedderair-marketing.co
test call · score 8 · pilot validationok
3:08
→
08:14
CSAT
Riya Mehtainitech.com
connection error · retry queuedfailed
0:08
→
Showing 1 – 19 of 312 · 88% picked up · last 7 days
page 1 / 17