●Escalations · Wed 7 May 2026

James — 12 things need a human.

3 escalations to acknowledge · 4 follow-ups today · everything else is recent activity. Most calls run themselves; this is the work the system handed back to you.

Needs you 3 items
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Escalation Acme · CSAT score 4
Sarah Lin · "renewal at risk if support response time doesn't change"
2h ago
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Escalation Globex · CSAT score 3
Tom O. · "two open tickets, three weeks no resolution"
4h ago
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Couldn't update HubSpot HubSpot → Initech
Token expired · 3 outcomes pending re-write
9h ago
Follow up 4 items
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Booked Karina · Head of Revenue · SHL
Pre-call brief draft ready · meeting with Karina at 14:00
today 14:00
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Booked Ted · RevOps Lead · SHL
Pre-call brief due 24h ahead · scheduled next week
Mon 11 May
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Re-engage Wesley Vedder · Air Marketing
3 days silent on the CSAT pilot conversation
3d ago
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Brief due Acme · renewal call
Pre-call qualifier scheduled in 30 min · auto-runs
in 30m
Recent activity see all →
14:32 Acme · CSAT 9 — booked retention call 5m
14:28 Globex · CSAT 4 — escalated to Sarah Lin 9m
14:11 Initech · pre-call brief delivered — Slack #revops 26m
13:55 Hooli · CSAT 8 — positive driver: onboarding 41m
13:42 Acme · CSAT 7 — no follow-up needed 54m
13:30 Initech · DNC honoured — added to suppression list 1h
13:18 Globex · CSAT 5 — objection logged: pricing 1h 18m