●Inbox · notifications log

Everything that happened.

A persistent record of system events. Read or unread, but never an action queue — that's Escalations' job.

Today · 7 May 14 events

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Escalation Acme · Sarah Lin · CSAT 4

Auto-routed to you · "renewal at risk if support response time doesn't change"

14:30

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Escalation Globex · Tom O. · CSAT 3

Auto-routed to you · "two open tickets, three weeks no resolution"

12:18

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Couldn't update HubSpot HubSpot → Initech

Token expired · 3 outcomes pending re-write · See Escalations for retry

07:14

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Call result saved Acme · CSAT 9 · retention call booked

HubSpot deal updated · Slack #cs-team posted

14:32

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Call result saved Hooli · CSAT 8 · positive driver: onboarding

HubSpot contact updated

13:55

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Compliance check Initech · DNC honoured

Contact added to internal suppression list · audit row written

13:30

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Agent paused Cold-list response (PA-003 staging)

Manually paused by James S. · 0 active calls at pause

11:42

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Daily health check All 4 integrations healthy

HubSpot · Calendar · Slack · Twilio

09:00

Yesterday · 6 May 19 events

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Connection expiring soon HubSpot · Initech workspace

Expires in 5 days · auto-refresh attempted (failed) · admin action needed

17:02

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Sub-processor update ElevenLabs scope upgraded

Voice runtime scope upgrading · 30-day customer notice scheduled · banner active

11:30

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End-of-day summary Globex · 8 calls · 2 escalations

CVQM 0.42 · target 0.50 · margin 88%

18:00

— end of inbox · 30 days retained per default policy —