●Pending · pre-dial queue

559 calls queued.

Above the funnel. Calls assigned to dial — some scheduled to a future minute, some held back by your concurrency cap or calling window. Drains into Live as slots open.

559 queued · total
487 scheduled · future minute
72 (13%) due · throttle hold
25 / 25 concurrency · in flight
09:00 → 18:00 calling window · BST
14:33 next dial · 1 min
● throttled
72 calls due are waiting on a slot — concurrency cap hit at 25/25. Average wait 4 min. Raise cap from Settings → Throttling.
When
Agent
Contact
Source · reason
Attempt
14:34
PRE-CALL
Eliza Winters
q2-outboundscheduled · 1 min
1 / 3
due
CSAT
Sam Patel
throttleconcurrency cap · waited 3:42
1 / 1
14:35
SPEED-L
Liam Murphy
webinar-mayscheduled · 2 min
1 / 3
due
CSAT
Tom Westwood
throttleconcurrency cap · waited 2:18
1 / 1
14:36
CSAT
Riya Mehta
retryconnection error · last attempt 08:14
2 / 3
14:36
PRE-CALL
Marcus Iliescu
q2-outboundscheduled · 4 min
1 / 3
14:38
CSAT
Hannah Brooks
manualscheduled by James · re-engage
1 / 1
14:40
SPEED-L
David Schmidt
retryvoicemail · 4h cooldown
2 / 3
14:42
CSAT
Yuki Tanaka
hubspot-retentionscheduled · 10 min
1 / 2
due
CSAT
Olivia Chen
throttleconcurrency cap · waited 1:08
1 / 1
14:45
PRE-CALL
Maria Dawson
q2-outboundscheduled · 13 min
1 / 3
14:48
SPEED-L
James Park
webinar-mayscheduled · 16 min
1 / 3
14:55
CSAT
Niko Andersson
hubspot-retentionscheduled · 23 min
1 / 2
15:02
CSAT
Ana Reis
hubspot-retentionscheduled · 30 min
1 / 2
15:18
SPEED-L
Wesley Vedder
q2-outboundscheduled · 46 min
1 / 3
Showing 1 – 15 of 559 · 13% throttle-held · drains as slots open
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