James — your queue is empty.

Inbound greeting · outbound qualification · meeting confirmation · outbound survey. Every agent is voice — the use case picks the template that biases the prompt.

Talk to the builder — chat or voice. Give the agent a name, a persona, an opening line, and a few objection plays. Edit later from the agent's own page.

Buy a Twilio number, or bring your own. Outbound runs rotate across a number pool to avoid spam-flagging — caller ID can be your customer's main line.

CSV with name, number, and any context fields the agent should know. We screen against DNC, opt-outs and consent before any call dials — uploads with a high complaint rate auto-pause.

Dial yourself first. Hear how the agent opens, handles a question, books a slot. Tweak the prompt, then go again. No charge against your run budget.

Schedule the run. Set throttling (concurrent calls, calling-window, retry policy). Watch the queue populate — Home becomes the control room from here on.